Overview
Makassed hospital in Lebanon, burdened by a poorly executed SAP implementation, faced numerous challenges including inefficient processes, manual billing, system errors, and revenue losses. These issues led to significant data inconsistencies, user dissatisfaction, and a loss of trust in the system and internal IT team.
Partnering with our company, the hospital achieved remarkable results within six months, stabilizing its SAP implementation and transforming its operations.

The Challenge
The hospital’s SAP landscape was riddled with problems that severely impacted its performance and user trust:

• Process Inefficiencies: Manual billing processes and broken workflows led to delays and inaccuracies.
  
• System Errors: Frequent breakdowns and errors caused data inconsistencies, undermining decision-making.
  
• Revenue Leakage: Ineffective revenue cycle management (RCM) resulted in financial losses.
  
• User Dissatisfaction: Business users struggled with system performance and reliability, losing faith in both the SAP system and the internal IT team.
  
• Limited Support: Rudimentary support mechanisms failed to address critical issues promptly.

The Solution
Makassed Hospital partnered with Digimed which undertook a systematic approach to stabilize and optimize the hospital’s SAP environment:

• Detailed Workshops and Issue Identification:
  Conducted comprehensive workshops with business and IT stakeholders to identify pain points. Documented and prioritized issues based on their impact on operations and revenue.
  
• Implementation Stabilization:
  Addressed configuration and code-related issues that were disrupting workflows. Rectified integration challenges between SAP ERP, Revenue Cycle Management (RCM), and lab solutions.
  
• Enhanced System Performance:
  Resolved frequent breakdowns and improved system reliability. Implemented performance optimizations to ensure smoother operations.
  
• Revenue Protection:
  Plugged revenue leakages by rectifying billing inaccuracies and optimizing RCM processes. Delivered enhancements to comply with Ministry of Health regulations, ensuring seamless audits and compliance.
  
• Rapid Turnaround and User Engagement:
  Delivered significant results within six months, rapidly restoring system stability. Implemented multiple user-requested enhancements to rebuild trust and confidence.

The Results
The hospital experienced a dramatic transformation across its operations:

• Operational Efficiency:
  Automated manual billing processes, reducing errors and delays. Streamlined workflows across SAP modules and integrated systems.
  
• Data Integrity and Accuracy:
  Eliminated data inconsistencies, enabling reliable reporting.
  
• Revenue Optimization:
  Closed revenue leakages and enhanced financial performance through optimized RCM.
  
• Improved System Performance:
  Stabilized system operations, significantly reducing downtime and disruptions.
  
• User Satisfaction and Trust:
  Reestablished confidence among business users by delivering reliable solutions and fast support.
  
• Regulatory Compliance:
  Successfully implemented enhancements aligned with Ministry of Health requirements.

Conclusion
Through a strategic and focused approach, Digimed revitalized the Makassed General hospital’s SAP systems, transforming its operations and restoring trust in its IT infrastructure. This rapid six-month turnaround underscores our expertise in stabilizing and enhancing SAP implementations, empowering healthcare organizations to deliver exceptional patient care while optimizing financial and operational outcomes